We understand you may have concerns about hiring a transfer helper — perhaps due to the perception that they left a previous employer for negative reasons. However, there are often valid reasons for a contract to end, such as employer relocation, the passing of an elderly family member, or cultural differences. We’re here to challenge and change the stigma surrounding transfer helpers.
That’s why we offer our Transfer Helper Guarantee.
If you hire a direct transfer helper through our platform — without going through a maid agency — and find that the helper isn’t the right fit for your family within three months of hire, just email us at [email protected]. We’ll connect you with one of our trusted partner agencies, who will offer you 30% off their agency fees should you decide to hire a new helper through them.
To be eligible for this guarantee, please provide:
1. Proof that you found the helper on our website
2. Documentation confirming the hire and any fees paid
Once you have these details ready, drop us an email and we’ll assist you with a referral to our trusted agency partners.